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21 January 2020
Job ID: VN16-2988
Cargo Sales Executive
WHAT WE CAN OFFER
  • Paid leave policy in accordance with the company
  • Insurance policy in accordance with the company
  • Salary and bonus in accordance with the company
JOB DESCRIPTION

* Purpose: To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as providing fit for purpose solutions to customers. * Key responsibilities and tasks: Revenue Generation: - Help to implement Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators - Support the Cargo Manager(s) and coordinate with the Cargo Sales and Reservations Officers to achieve revenue target and generate ancillary revenue - Assist the Cargo Manager(s) to negotiate and execute sales contracts as required - Help to generate revenue with the perspective of sales channels, product sales and offline sales development - Champion Cathay products and provide excellent and consistent product solutions to customers Account Management and Sales Administration: - Conduct regular reviews of accounts’ performance and seek additional revenue opportunities from each account - Coordinate with the Indoor Sales Team to provide customer-centric solutions to customers - Assist in setting the annual revenue budget and Cargo Business Plan as required - Manage the day-to-day relationship of client-servicing with customers to support revenue generation - Collect, analyse and report market conditions, trends and activities as requested - Provide superb sales and customer service in all customer touch points so as to drive premium selling rates and regular business - Implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions - Any other reasonable task as requested Partnerships and External Liaisons: - Assist the Cargo Manager(s) to manage relationships with shippers, key industry and trade partners and associations so that the Company’s interests are well represented - Give recognition to, and earn the loyalty of our highest value customers, including Cargo Clan Elite members Customer Service: - Support cargo reservations and bookings whilst providing exemplary customer service - Provide vendor notification for on time and delayed flights daily - Provide timely shipment status updates to customers - Help to manage GHA performance and provide guidelines and instructions - Support the established performance targets through operational oversight and participation Administrative Support: - Prepare flight documentation for crew and Customs - Check and review post flight documentation - Prepare post flight reports in a timely and accurate manner - Provide freighter catering uplift and last minute changes - Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision - Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments - Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc. - Assist with various administrative station tasks such as SAP - Coordinate weather diversions at diversion sites - Handle diversion of Cathay Pacific Flights when required - Assist with crew administration and support matters at the port - Support station training activities as required - Support station management in supplier oversight including reporting GHA performance issues - Any other reasonable task as requested Safety, Security and Compliance: - Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements - Undertake quality check programmes established by Head Office and participate in audits as required Support Emergency and Accident role as required

JOB REQUIREMENTS

*** Qualifications / Experience Academic qualifications: - High school graduation Knowledge, skills, training and experience: - Minimum of 2 years’ experience in airline cargo sales, operations or customer service - Strong knowledge of airlines and international airfreight industry - Knowledge of CHAMP CargoSpot System is an advantage - Strong communication and client management skills - Sensitive to confidential data and numbers - Proven success record in setting and achieving goals - Ability to work independently - Proficiency in the use of Microsoft Office Systems

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Job Details:

Cathay Pacific Airways Limited
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