- Monitor customer services activities of assigned accounts such as inform shipping schedule, deliver documents, receiving feedback… - Responding to customer queries in a timely and accurate way, via phone, email or chat. - Identify customer needs, ensure customer satisfaction and timely feedback in professional manners. - Coordinate with other departments to follow up the customer’s requirements. - Analyze feedback from customers and report to Manager for improving services and quality. - Support/ report directly to Manager for other tasks.JOB REQUIREMENTS
- Employment Type: Full-time - Education background: University Degree - Experience: 1-year experience - Seniority Level: Executive - Department: Customer Service - Job Functions: Customer Service - University Degree in Economics or related fields - At least 1 year-experience in Customer service teams in Import-export field/ Logistics/ Supply chain - Be fluent in English. - High problem-solving skill, analytical/ observation skills. - Have excellent writing & reporting skill - Good planning, time and project management skills - Good communication and negotiation skill - Familiar with CRM system is preferable General Requirements: - Expertise in using emails and Microsoft Office 365. - Ability to deal with multi-functional tasks and to meet deadlines in a fast-paced environment. - Be able to work under pressure, willingness to take responsibility. - Eager-to-learn, passionate and thriving people. - Be able to work independently as well as teamwork. - Honesty, humble, respect others, quickly adaptable to new technology. - Industry: Biomass Energy and Wood Industries Working Hours Monday – Friday: 8am -5pm Saturday: 8am - 12pm If you are interested in friendly and professional working environment, please send your CVs in English to VietnamWorks with subject format as (Full Name – Applied Position). We thank you for your attention and being kindly advised that only shortlisted candidates will be invited for an interview"
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