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11 November 2019
Job ID: VN40-69
Guest Relation Officer for Front Office Department [Only Recruit Foreigners]
WHAT WE CAN OFFER
  • Lương thỏa thuận theo năng lực. Đãi ngộ lương cao cạnh tranh
  • Môi trường năng động, có nhiều cơ hội thăng tiến và phát triển bản thân
  • Thưởng lớn từ tập đoàn và tăng lương cuối năm dựa trên đánh giá hàng năm
JOB DESCRIPTION

• Greeting guests with etiquette and courtesy • Handle Concierge Desk and ensures Lobby presence • Actively up-sell and promote the hotel services & facilities • Deliver updated tourist information on Sapa area, activities, services • Ensure direct guests and VIP’s follow up • Provide personalized service to all resident and non-resident guests in the lobby • Responds to guests complaints, conducts research to develop the most effective solutions under approvals of FOM, EAM, GM • Support FOM to Implement and follow up on the hotel touch points • Ensure guest welcome and escort from parking to Front Desk • Ensure the door service is properly implemented • Provide standard escort to guest room • Ensure the set-up of all daily news, magazines, hotel promotions and menus in lobby and bar • Support and cooperate with Receptionists for handling guests • Updating Smile Concierge Notes and Guest Preferences Log • Be able to use Smile basics for reception: find guest in the hotel, guests profiles, history, VIP’s, Late Check-outs & Early Check-ins, etc • Attends Front Office daily briefings and meetings *WHAT WE OFFER • Salary paid monthly, yearly salary review • Monthly Incentive bonus, 13th month salary f • Based in hotel • Provided with accommodation – free weekly cleaning and laundry10kg free/month • 3 meals/working day • Annual staff party and team building days • Training and career opportunities within the company and group.

JOB REQUIREMENTS

• University degree with background in experience in the Hospitality industry • English language fluent • Welcoming, service orientated, smiling, positive, dynamic, motivated • Able to work under pressure, juggle multiple tasks • Able to work independently and with a team • High attention to detail • Reactive, quick learning, common sense

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Job Details:

Công Ty Cổ Phần Đầu Tư Indochina
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