THE ROLE The IT Customer Services Officer is responsible for providing day to day assistance to staff and students in their use of the University’s IT supported services including: desktop, laptop, printer, A/V, authentication, email, internet access, on-line teaching and learning systems. KEY ACCOUNTABILITIES • Handle assigned tickets from first line support. • Deliver end-user support in a professional manner for desktops, laptops, printers and audio visual equipment through telephone, email, remote desktop and visiting the user. • Perform regular proactive checks of desktops, printers, telephones and other ICT devices as instructed by the Customer Services Manager. • Coordinate the repair of minor problems with printers, computers and software on daily operating basis. • Update detailed information of tickets into the ITSM system. • Contribute in creating the internal & external IT knowledge base & process. • Report major problems to the Customer Services Manager. • Any other duties as directed by IT Customer Services ManagerJOB REQUIREMENTS
KEY SELECTION CRITERIA • A bachelor’s degree combined with an equivalent experience or training gained in IT field; or a diploma in IT related discipline • Demonstrated experience in IT services. • Demonstrated knowledge and familiarity with desktop operating systems and applications, and general troubleshooting skills • Well-developed interpersonal skills BENEFITS o Unique opportunity to work within a multi-lingual, multi-cultural environment with creative and innovative committed colleagues. o Attractive salary package with base salary starting from 13,800,000 gross/month o Meal allowance VND 680,000; Clothing allowance VND 333,000 gross per month o 13th month Tet bonus o Private premium medical insurance o 20 days annual leave, 10 days sick leave per annum o Potential education fee support for staff dependents after a qualifying period English proficiency requirements English is the language of teaching and communication at RMIT Vietnam. If English is not your native language then you will be required to demonstrate a minimum English language proficiency standard equivalent to IELTS (General) 5.5 or Linguaskill 150 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines). RMIT Vietnam will require you to complete a Lingual Skill test to assess your level of English before an offer of employment can be made. How to apply Please refer to the link below and click on the ‘Apply Now’ button. Applications close on 19th February 2020. http://careers.rmit.edu.vn/vn/en/job/585421/it-customer-services-officer *To be eligible for this position you must be a Vietnamese citizen. Applications received from non-Vietnamese candidates will not be considered.
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