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21 January 2020
Job ID: VN8-424
Education Planner (Sales & Care) - Hồ Chí Minh, Bình Dương, Biên Hòa
WHAT WE CAN OFFER
  • • Healthcare Insurance
  • • Engagement activities (Training, Health check, ILA Socials)
  • • ILA ELT Courses Discount : up to 90 % for employee & relation of employee.
JOB DESCRIPTION

Department: Sales and Care Reports To: Relationship Manager / Relationship Supervisor Job Purpose: Handling programmes consultation, sales and customer care activities and account management Working Relationships Coordinate and support relevant departments Internal: ELT, ADM, Academic, MRK, ACC External: Customers and students Performance KPIs Responsibilities KPIs - Sales: 40% - Re-sales: 40% - Revenue: 20% 1. Handle student enrolment - Sign up students for courses - Arrange payment for courses - Check the inquiries - Arrange class transfers - Arrange school fee refunds - Arrange school fee savings - Assign classes and level placement for students - Follow up company and private class payments by bank transfer 2. Handle programmes consultations and sales activities - Introduce the company - Clarify customers’ needs - Give pre-consultations - Get students’ information - Arrange placement tests - Deliver programmes / course consultations 3. Handle customer care activities - Handle customer complaints, customer requests - Update and follow up Customer Complaint Resolution Records - Update waiting lists - Follow up booking lists - Do the telesales - Email to customers as requested 4. Handle customer payment - Receive customer payments - Hand over cash balance to ACC/TTO 5. Account Management - Manage service process to satisfy the customers - Monitor and manage account to get high re-sales rate - Build good relationship with all account to increase loyalty and get referral

JOB REQUIREMENTS

Qualifications - Good product knowledge - Sales orientation - College/University graduated is an advantage - Sales experience, including in counselling, advising and customer service Skills - Good communication and persuasion skills - Excellent interpersonal skills - Team player, interacts well with people of all levels - Strong sales and customer service focus Language: Fluent in Vietnamese; English fluency is an advantage Computer: Familiar with MS Office Other requirements: - Age range: 21 to 30 - Well presented - Enthusiastic, professional and well-organized - Ability to work independently as well as in a team - Available for shift working - Ability to work under pressure - Outgoing personality and self motivated

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Job Details:

ILA Vietnam
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