• To respond and ensure the customer enquiries and requests are addressed in a timely manner. • To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met. • To handle customer complaints according to the Company procedures and service standard. • To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information. • To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team. • To assist and back up other team members and provide supports and report to Supervisor. • Company provides shuttle bus from Binh Duong, Bien Hoa and HCM districts.JOB REQUIREMENTS
• College/ Bachelor’s degree. • At least 02 working years related experience in: Customer Service/ Sales Admin/ Merchandising/ Purchasing/ Buying Procurement/ Order Management, etc. • Strong written, verbal skills in English and another language such as Chinese, Thai, Japanese, etc. • Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes., Google... • Strong in customer service & problem solving skills. • Willing to work overtime.
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