Wyndham Sky Lake Resort & Villa Responsible for the operation of the spa, ensuring that it achieves the highest levels of financial return and guest & employee satisfaction. - Monitor SPA personnel to ensure all guests and internal customers receive prompt and courteous service. - Maintain appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of SPA personnel. - Implement and control SPA procedures that provide for the health and safety of personnel and guests, such as lost and found service, security and emergency procedures and environmental procedures. - Prepare efficient work schedule for SPA Staff, arranging holidays and vacation, taking into consideration of booking. - Implement Career Development program within SPA. - Control and monitors departmental costs on an ongoing basis to ensure performance against budget. - Development new SPA treatment. - Conduct skills training within the department. - Build and maintain relationships with internal and external customers. - Understand and anticipates customer’s needs, takes action to address customer needs and strives to exceed customer expectation. - Work with Human Resources on manpower planning and management needs. - Work with Director of Finance in the preparation and management of the Department’s budget. - Complete other tasks which assigned by the leader.JOB REQUIREMENTS
- Good communication skills. - Good writing skills. - Proficient in the use of Microsoft Office. - Problem solving and organizational abilities. - Good Training skills. - Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent. - 3 years related experience and including at least 1year experience in SPA operation, or an equivalent combination of education and experience.
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