Report to: Regional Sales Manager – South East Role Purpose: • Achieve company sales targets, plans and objectives while developing a professional business relationship with each customer in a designated territory. • Achieve desired merchandising & displays standards • Improve DSR’s capabilities through in field training The role is primarily responsible for but not limited to: 1. Sales volume and value + Plan DSR targets Sales and Distribution targets + Achieve Sales, Distribution targets as planned 2. Merchandising and displays at assigned parts of the trade + Plan merchandising activity + Prominent displays + Effective usage of POSM + Effect all merchandising activities as per promotional plan 3. Operational standards + Manage route/journey in line with Fonterra Brands Vietnam norms. + Minimum No of accounts per DSR + Minimum no of accounts per day + Minimum productivity rate + FIFO at distributors 4. People development + Work with DSR’s on a planned itinerary to ensure proper execution of activities and train them in selling & merchandising + Provide necessary information to management to improve operational efficiency + Implement Field Sales coaching to enhance DSR/NR Sales Competency to achieve their goals of Career path, Development plan. + Use Coaching & Feedback to support DSR/NR to maximize their KPIs assignment to achieve the peak performance 5. Resolving Customer Complaints + Quick resolution of customer complaints to enhance customer loyalty. + Sales supervisors have a duty to address customer complaints related to product or service sales. 6. Administration and reporting + Accurately operate DMS to ensure sales reports on the performance of various products. + Provide a daily/weekly/monthly reports as specified + Report all competitor activities, products, new products, prices, trading terms and any competitor changes that effect the business. + Report on suggested improvements to RSM for approvalJOB REQUIREMENTS
- Business Degree Graduate - At least 2 years in the same position in FMCG companies. - Ability to work independently and work under pressure. - Good communication in Vietnamese - Average oral and written communication skills in English. - Basic English with listening, writing, communication skills - Good computer literacy At Fonterra, we live by values and ethics. A reputable brand with an approachable management style, we encourage work/life balance and collaborative culture. This is an opportunity to work within a collaborative and connected culture with inspiring leaders and capable, passionate people.
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