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12 July 2019
Job ID: VN30-23020
Customer Service (Logistics Forwarding)
WHAT WE CAN OFFER
  • Attractive salary and bonus
  • Dynamic working environment
  • Insurance and other benefits in accordance Vietnamese labor code
JOB DESCRIPTION

* Overall Role Purpose: • Deliver Service Excellence and Customer Intimacy to Customer by delivering compelling service offerings, competitive pricing and relevant capabilities. * Key Accountabilities: • Coordinate with BDP network, customers and carriers for shipping arrangement. • Arrange picking up cargo, scheduling, customs formalities and requests for sea and air shipments in line with SOP, customer’s requirements, carriers, local authorities. • Communicate with customer on shipping schedule, pricing, product availability, product/shipping documentation and other requests. • Ensure all cargo been released / delivered on time without incurring extra charges. • Work with Vendors to arrange sea/air shipment, customs clearance and local receiving/ delivery. • Create job files in system and others documents (debit notes/credit notes, invoices,..). • Capture job revenue and operating costs onto system, and close job files within the specified deadline provided. • Ensure all transactions are completely posted and processed accurately, issues are documented and solved in a timely manner. • Be responsible for the customers’ satisfaction in terms of on time customs clearance and deliveries in good condition. • Support other tasks if required.

JOB REQUIREMENTS

• Salary: Negotiable • Minimum 3 years of experiences in relevent positions with International Forwarding and Supply Chain services Companies • College degree or higher qualification to be preferred • Experiences and knowledge in Customs clearance, warehouse and distribution service offering, procedures and pricing structures • Pro-active, good communication skill and negotiations skill • Good discipline, high sense of accountability, well-organized, collaborative and teamwork


Job Details:

BDP International (Vietnam) Ltd
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