• Coach and monitor CS staff’s performance to make sure that they provide an excellent service to customers and agents base on the defined service standard of frontline service Department (20%). • Daily check related reports/data for sure that all CS transactions at assigned CS Center and GA offices are reconciled at day end without errors after End of Day running (20%). • Routinely offsite check GA offices to make sure that GA staffs strictly apply AIA guideline, procedure and regulations (10%). • Brief and guide CS staff about AIA memos, guideline to make sure that staff (including GA staff) understand and implement them appropriately (10%). • Manage cash, receipt at CS Center and GA offices to make sure that they are under control without any misappropriation (10%). • Share the case study and motivate staff spirit (10%). • Good relationship with Sale Force and/or GA Director to get their full co-operation in daily activities (10%) • Support, back up other team leaders or up levels in case needed and following the specific tasks assigned by up levels (10%)JOB REQUIREMENTS
• Experience: 3+ years working experience of frontline service in foreign Insurance Company and 1+ year of people management. • Specific Business Knowledge: Insurance Industry • Good communication skills in both Vietnamese and English • Proactive, creative thinking to develop new ideas, good in problem solving skill. • Good computer skills: Word, Excel, Internet, Microsoft Outlook.
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