Please enter a valid email
Done! You will get notified about new matching jobs
Back to your search
Apply Now
Print Report Share View in new tab
25 March 2020
Job ID: VN30-55870
Manager - Call Center, Client Care & Complaint Handling (Salary Range: 1200$ - 1500$)
WHAT WE CAN OFFER
  • Thưởng tháng 13, Thưởng AIP, Pension, Health Care, Health check,.....
JOB DESCRIPTION

• Responsible for handling daily operations of a call center and ensure smooth running of an organization: • Ensure clients receive services timely through phone (inbound/outbound), professional assistance and accurate information in order to retain business and help generate new ones. • Handle the complaints from Client. Co-ordinate inter department to resolve root cause of complaints • Develop and implement Client care programs to increase Client satisfactory and loyalty • Have deep knowledge about the Call Center system in order to analysis details and enhance system timely by developing customer interaction and voice response systems, voice networks and designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations • Meet Call Center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. • Analyze relevant data to determine Clients service outputs. Identify and implement strategies to improve quality of service, productivity and profitability • Co-ordinate and manage client service projects and initiatives • Manage and evaluate staff’s performance. Identify and address staff training and coaching needs

JOB REQUIREMENTS

• Service oriented mindset • Strong people management and influencing capability • Strong Communication and presentation skill • Strong problem solving and complaint handling skill • Ability to control over the employees and encourage them regularly. • Making decision skill • Coaching and training capability • Good command of PC skill (Excel, Word, Access), team working, English (speaking and writing) • At least 4 years of experience in Call Center.

Apply Now

Job Details:

Sun Life Vietnam Insurance Company Limited
Is this your company? Claim it now!