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14 February 2020
Job ID: VN30-50927
Customer Service Trainer
  • Multiple engagement and team building activities annually
  • Health & Wellbeing programs
  • Multiple earnings and benefits from attractive rewards internally

- Conduct training to new and existing staff (e.g. new hire induction training, refresher training, CIS CS modules) - Ensure training materials are constantly updated and reviewed at regular interval - Support and work closely with CS sub-function managers/supervisors to conduct post-training evaluation and coaching to gauge training effectiveness, and identify strengths for reinforcement and weaknesses for further training - Conduct training needs analysis and develop training and development plans / roadmap - Interact with country HR department on identifying CS-related training needs - Maintain an accurate and updated training record of staff - Conduct regular and ad hoc skills verification tests for Customer Service Function - Coordinate special events / programs / celebration among CS sub-functions


- 3 years experience in customer service / hospitality industry - Experience in conducting / facilitating training activities - Experience in the Air Express industry (preferable) - English skill

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Job Details:

DHL-VNPT Express Ltd.
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