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09 December 2019
Job ID: VN30-43410
French Travel Consultant
WHAT WE CAN OFFER
  • Social insurance, health insurance, unemployment insurance according to Labor Laws
  • Good chance to study and develop career path stably
  • Attractive salary and bonus
JOB DESCRIPTION

WORK LOCATION: 33 Le Trung Nghia, Ward 12, Tan Binh District, HCMC, Vietnam DIRECTLY REPORTING TO: SALES & BUSINESS DEVELOPMENT MANAGER ( FRENCH MARKET) PURPOSE AND SCOPE OF ROLE Ensure a personal service is offered to French partners in order to meet and exceed their expectations. Ensure that the sales process is accurately adhered to (per Sub Departmental SOPs), sales opportunities are maximized with follow up and resolve any problems to meet and exceed sales revenue and gross profit targets. RESPONSIBILITIES & TASKS Sales and Customer Service • Understand the wholesale partner’s requests and present options to meet their needs. • Identify and take action to up-sell and promote all TOI destinations, Tailored Experiences and partner products. • Take ownership of and monitor individual sales process and follow up with wholesale partners to increase booking conversion. • Respond to wholesale and tour operator requests for up to 80% of each day. • Negotiate fees and changes with agents (where necessary) to gain agreement. • Send final confirmation and any travel documents or vouchers to agents. • Report any errors regarding information on TourPlan to SM & BD Manager (French Markets). • Co-ordinate with SM & BD Manager (French Markets) to have Product Department update content and tariffs. • Prepare monthly invoices and send to SM & BD Manager (French Markets) in order to send invoices before deadline per month. • Manage allocated accounts where assigned. • Work with operations or reservations to help solve problems for clients on the ground when required. • Maintain relationships with French partners by ensuring personal service is optimized. • Meet with representatives from the account or FAM trips if they are visiting to Head office Marketing Supporting: • Assist the marketing team with administrative and marketing-related matters • Co-ordinate with other Departments within the company including Product, Contracting and Sales with producing new promotional packages and itineraries for individual markets/segments • Prepare promotions (on and offline) and quotations for French Market • Create monthly content for Newsletters/Press release for French Market • Prepare and update power points presentations for webinars training, agent training & country overview as needed

JOB REQUIREMENTS

QUALIFICATION & EXPERIENCE: • Minimum 1 year in Travel Sales or Sales of Services; OR, 2 years’ experience as a French Tour Guide • Personal travel within the region • Graduate in Tourism, Hospitality, Economics or Business preferred • Knowledge of tourism, geography, foreign cultures • Excellent written and spoken French and English • Thorough understanding of MS Office (Excel, Word, PowerPoint etc.) SPECIAL REQUIREMENTS • Flexibility to work overtime • Ability to work under pressure

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Job Details:

Trails Of Indochina Limited (Toi)
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