Tìm kiếm tương tự
I/ Objective - To improve the effectiveness of Yara’s structural design to meet targets. - To maximize the effectiveness of Yara employees through assignment to positions where the capabilities of each individual employee are used to the fullest extent possible. - To implement the business plan and to achieve the best use of the presently available supply of manpower within Yara Vietnam II/ Job description Main tasks: Customer Services Description: - Handle sales order processing to delivery. - Make sure customers clear all overdue debt before releasing delivery orders. - Calculate discount, rebate, bonus after trade campaign completed. - Issue letters/notifications to distributors for relevant matters (company policies, product changes notice, holiday notices, bonus notice, complaint reply…) - Handling customer inquiries, complaints, and requests professionally to maximize customers’ satisfaction. - Update Customer Profile in the system. - Improve bottom-line results by collecting customer feedback for management review and/or suggesting ways to enhance work efficiency. - Coordinate with Logistics and Planning, communicate to relevant parties about stock allocation or supply procedures. - Developing customer service procedures, policies & standards. - Take care of all kinds of communication with customers.JOB REQUIREMENTS
1. English fluent both in speaking & writing 2. Bachelor's Degree in Economics/Foreign Trade. 3. Experience from multi-national companies in the same position 4. Priority for candidates who have strong expertise in customer service 5. Good at: + customer interaction + communication + Time management + Interpersonal 6. Smart & quick response. 7. Characteristics: Mature, friendly, patient & customer-oriented 8. Experience: + 3-4 years in Customer service is a must. + Experience in Logistics/Supply Chain is preferred.
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