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16/08/2026
Mã công việc: VN28-188
Operations Manager (Food & Beverage /FMCG) -North
Lương thỏa thuận

Responsibilities 

  • Ensure execution of operating standards that optimize returns on assets and increase sales and improves profits.

  • Analyze and report weekly on controllable, sales and profits to ensure accurate and timely financial tracking. 

  • Must be competent in developing and recommending operating plan, training budget and budget in addition to ensuring meeting established budgetary guidelines. 

  • Ensure crisis management system is followed as requires to maintain efficient operations. 

  • Ensure good public relations efforts as requires enhancing and preserving a good company image. 

2. Sales

  • Set sales target for the responsible areas and drive sales to achieve sales target.

  • Evaluate sales trends and take appropriate action plan to close the sales gaps.

  • Provide input to Area Managers and Restaurant Managers on local programs to maximize the impact of Local Store Marketing. 

3. People

  • With the agreement of the appropriate Human Resources Manager and General Manager, take appropriate employment actions to ensure quality of management and proper staffing levels.

  • Lead the team to create, develop and update any related procedures/ systems and operational manual.

  • Coach, counsel and develop Area Managers and Restaurant Managers in the achievement of company standards and their personal development plans.

  • Ensure proper training plan are successfully completed of all company restaurant personnel in relation to their development.

  • Utilize a communication process to ensure all staff is aware of expectations and performance standards. 

  • Ensure that any government regulations are upheld by all management staff.

4. Customer

  • Ensure 100% customer satisfaction at all time

  • Ensure all restaurants operate at a high quality level of QSC standard with emphasis on customer service while adhering to all health and safety company standards and procedures.

  • Ensure Area Managers and Restaurant Managers resolve customer complaints in a proper and swift manner. 

5. Perform other duties as assigned by General Manager.

Key Performance Indicators (How the job is measured and what success looks like)

  • Sales

  • EBITDA (SSP)

  • COGS (%)

  • COL

  • Other tasks assigned by superior.


    • Ứng tuyển ngay
    Mô tả công việc:
    • Chức năng công việc:
    • Địa điểm:
      Hoàng Mai, Hà Nội, Việt Nam
    • Lương:
      Lương thỏa thuận
    Select Service Partner Ltd.
    SSP, the Food Travel Experts, is the leading dedicated operator of food and beverage brands in travel locations worldwide, expertise and operational excellence across the global for more than 60 years. Over 30,000 employees serve millions of consumers every week, over 140 airports and 250 rail stations in over 30 countries around the world. SSP operates a comprehensive portfolio of international, national, local and specialty brands includes Starbucks, Ajisen Ramen, Burger King, Marks & Spencer Simply Food, Itamae Sushi, Caviar House & Prunier, Pizza Hut, Popeyes Chicken & Biscuit and Café Deco. SSP Thailand had been operating for over twenty years since the winning of its first contract in Bangkok. When the eagerly awaited opening of the new Suvarnabhumi Airport took place in 2006, eightAirports from SSP were among the facilities available. Brands featured: Burger King, The Pizza Company, Caffè Ritazza, Dairy Queen, Yamagoya, Bill Bentley, Kopi Tiam, Ajisen Ramen, S&P and Yentafo Becoming an SSP Team Member is an exciting way to meet new people, gain valuable experience, work over a multitude of brands and have fun in the process!

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