Vnws Client

Job ID: VN30-37716 | Location: Ho Chi Minh, Vietnam
24 October 2019 Print Report Share

Vnws Client

Job ID: VN30-37716 | Location: Ho Chi Minh, Vietnam

Customer Service Associates - English

WHAT WE CAN OFFER
  • Subsidies for: cell phone, health/fitness, health insurance
  • Jerk-free, ego-free environment
  • Personal and professional development opportunities
JOB DESCRIPTION

Customer Service Associate wanted: techie, customer-oriented, amazing English skills. WHAT YOU'LL BE RESPONSIBLE FOR  Provide technical support and troubleshooting via email, live chat.  Collect customer compliments and complaints, ensure resolution, documentation and follow up by communication with internal and external partners.  Train, and develop Customer Service Team around the world (mainly in North America, EMEA and APAC regions).

JOB REQUIREMENTS

WHAT WE NEED Must have  Passion to deliver a world-class customer experience.  Native or near-native English and strong Western cultural knowledge (IELTS 7.0 or above). Proficiency in Mandarin or Japanese is a big plus.  Experience interacting with customers in some capacity (either via phone, chat, in person, etc.).  Technically savvy: comfortably navigate in a fast-paced, technical environment. Ability to sort out how the technology works when things go wrong. Nice to have  Excellent verbal and written communication  Strong relationship builder with both internal and external customers  Knowledge to adapt your approach depending on customer communication styles  Exhibit the behavior of listening more than you speak  The virtue of patience and ability to remain calm under stress IN RETURN WE OFFER  Meaningful work and passionate colleagues.  Subsidies for: cell phone, fitness, health insurance.  Plenty of food, all the time.  Jerk-free, ego-free environment.  You probably wear a watch before anyone else on the market does connect/smart devices.  A commitment to make your time with us the most transformational time in your career to date.  Personal and professional development opportunities (workshops, English classes, training programs, etc.) that will keep you busy with learning and immersing yourself in meaningful work.

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