Sun Life Vietnam Insurance Company Limited

Job ID: VN30-12110 | Location: Ho Chi Minh, Vietnam
16 May 2019 Print Report Share

Sun Life Vietnam Insurance Company Limited

Job ID: VN30-12110 | Location: Ho Chi Minh, Vietnam

Associate Manager – IT Governance & QA

  • Attractive salary
  • Social insurance, health insurance, unemployment insurance according to Labor Laws
  • Good chance to study and develop career path stably

Job purpose: • As an IT Governance and Quality Assurance senior analyst in Sun Life's IT organization, the incumbent is responsible for supporting Senior Manager of Information Security & IT Governance in setup/monitor a IT governance, process framework, audit coordination activities, and IT Risks management. Major accountabilities: • Coordinate the development, implementation and adherence to internal processes that will ensure that long-term sustainability and viability of technology products for the organization • Implement KPIs and service levels, and ensure performance levels are met or exceeded • Collaborate with regional teams to implement SDLC and ITSM methodologies/standards • Prepare metrics and engagement status reports; conducts root cause analysis; performs data analytics and statistical process control; • Implement and maintain related IT Policies and Procedures for IT Governance Activities. Ensure quality assurance activities on all IT activities meet SLF policy/ standards. • Main point of contact for internal and external auditors, and ensures monitoring and reporting of remediations • Identify and manage IT risks, as well as ensure IT risks are tracked and remediated properly • Coordinate with other IT function to define IT skills and capability requirements and based on that, determine the training needs . • Support Senior Manager of Information Security & IT governance on another assigned tasks.


Specialized knowledge: • Strong Project and Time Management skills • Knowledge of SDLC and ITSM/ ITIL methodologies • Ability to work well and collaborate with a wide range of team members: technical, business subject matter experts and stakeholders, especially under stress and with changing priorities • Good audit skills and techniques • Basic knowledge on computer networks, Windows operating systems, Unix/Linux operating systems • Have knowledge and background IT • Skill in problem solving to select, organize and logically process relevant information (verbal, numerical or abstract) to solve a problem • Interpersonal skills to interact effectively with business contacts (including executives, officials and key staff/consultants) in a businesslike, customer service-oriented manner • Strong data analysis, visualization and presentation skills Behavioural Skills: • Strong communication skills • Delivery focused • Client interaction and consulting experience will be preferred • Flexible and responsive work style • Strong problem solving and analytical capabilities • Ability to multi-task and work under pressure • Experience working remotely with people in different time zones • Demonstrate international cultural awareness and sensitivity • Consulting and negotiation skills and experience Education and experience: 1. Bachelor/ Masters degree in Information Technology/ Computer Sciences or Accounting/Auditing 2. 5+ years of overall IT experience, with 3+ years of experience in project management and ITSM governance/ IT advisory within a technology/IT environment 3. ITIL Certification from an accredited examination institute is a plus 4. Auditing / Consulting background is a plus

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